John Perrie – Voice Network Leadership 214 289 1328   1021 Barn Owl Drive, Little Elm, TX 75068. (Dallas Area) jperrie@mac.com

“Leadership by innovation and example”

Objectives

To find a position, where I can lead a team, with a clear vision to providing excellence to end users, with due regard to cost reduction. Use of innovative design, vendor management and proven technology.

Major Education

·         Diploma in Management Studies (Near to an MBA) - Thames Valley University - Ealing, London - June 1992

·         Higher National Certificate in Electrical Engineering (Equivalent to a Batchelor’s),

October 1979 – June 1983 Kingston College of Further Education - Kingston upon Thames, England Certified – Cisco CCVP and CCNA

Experience

BT Americas (British Telecom) – February 2014 – Present

Major Achievement – Re-design and re-build of a Global Corporations Cisco IPT network.

Cisco VOIP Architect – Win new business team

Bid Preparation and Complex Design including cloud solutions and outsourcing.

Lead team that performed high intensity troubleshooting and re-design of system. Saved losing customer.

 

Lennox International – February 2011 – February 2014

Voice Network Architect.
Leader of all voice network design, operational issues and $2,000,000 cost savings.

Major achievements include:

·         Adding an Large office in India to a CUCM cluster in Dallas, without problem.

·         Stabilizing a poorly deployed CUCM deployment.

·         Upgrading all UC applications, including CUCM to 8.0.3a

·         Jabber Roll out for Unified collaboration across the company.

·         Cisco Emergency Responder deployment

·         Converted Unity to Unity Connection. 

 

Beal Service Corporation (Beal Bank) September 2008 – September 2010

Lead team building a VOIP network to 40 Beal Bank Branches Nationwide. As well as design, maintain, improve and upgrade existing network.

Major achievements include:

·         Design and implementation of a 7 digit dial plan across the Company.

-          Design and implementation of network resilience, to where if branches had a failure of network connectivity calls would be carried through designated other branches, via the SIP Provider, to be sent to the failed branch from there. A huge jump in reliability was achieved.

·         Upgraded Call Manager to Version 6.1.4.

·         Implemented Presence, then upgraded to Version 8.0.2.

·         Installed and maintained 3825 voice gateways, with PRI’s,

·         Used Cisco 2811 Gateways at branches to interface with SIP Trunking and H.323 to CUCM.

·         Converted several existing branches from Nortel to Cisco VOIP without service interruption.

 

 Contract: May 2008- September 2008

 

Design work for Bank of America’s VOIP deployment. Connecting numerous sites to Cisco Call manger Clusters across the US.

Contract: October 2007-May 2008

Worked for Sage Telecom, grooming their network for VOIP deployment. Implemented QOS across their whole network. Involving doing a study of network traffic, to classify and prioritize both voice and data packets. Also managed their Nortel PBX and Symposium in a Call Center environment.

 

Comport Network Solutions - February 2007 – October 2007

 

Served a client integrating IP Session servers with Cisco Call Manager.

·         Integrated the servers using Multicast, CTI ports, and Voice VLANs.

·         Installed Cisco Call Managers onto networks, using MGCP, H.323 and SIP

·         Used Cisco Call Manager versions 4.0 and 5.0.

Performed data build, cut over and troubleshooting for 60 sites at a Global Corporation’s 14,000 phone network.

·         Used SIP MGCP, H.323, SRST, Dial Plans, CAC, AAR, and BAT in site build outs.

·         Gateway configuration on 2811, 2821 and 2851 Voice gateways.

·         Used RTMT to assist in trouble shooting

·         Configured DSP farms for audio conferencing.

·         Configured QOS on switches and routers.

·         Voice and data VLANs.

·         Configured VG224 Gateways for legacy systems.

 

Metasolv Software - April 2002 – December 2006, Senior Voice Engineer

 

·Initially managed 7 PBX’s (Nortel Meridian, NEC 2400 and 2000, with Cisco Unity) Globally.

·Changed out most PSTN connections to save cost, there being PRI and Euro ISDN circuits.

·Achieved major cost savings by adding a conference bridge to the network eliminating expensive telco costs.

·Leading role in the Implementation of Cisco Call Manager Companywide.

·Implemented Meeting Place for Audio Conferencing.

 

Nortel Networks 2001, Richardson, TX – 7 months – 2001, Optical Support Specialist

 

·        Member of a technical support help-desk team for Nortel customers using OC192, OC48, OC12, OC3 Express, Optera Metro 5200, Optera 4000, and DMS / Supernode OPC Optical Transmission Equipment.

·        Identified new technical issues and documented each onto a corporate Clarify database. Researched and wrote up resolution of issues, to ensure knowledge database (Primus) was up to date.

 

NORTEL NETWORKS Sunrise, FL – 1999-2000 Meridian 1 / MMCS - Support Specialist

 

·Member of 2^nd level technical support team for Nortel customers using MMCS/Meridian 1 voice switch, had SS7, and VOIP added to make them compatible with the public network.

·Produced international dialing plans to meet customer requirements and implemented the data fill for those customers. Utilizing technical writing skills and Excel spreadsheets, produced updates of the customer documentation. Received “Silver Pride Award”.

·Network integration on a wide range of network protocols, including SS7, ISDN PRI and CAS and protocols such as DMS, ESS4/5 Japanese D70.

 

NORTEL NETWORKS - MMCS / Meridian 1 Integration Engineer - Maidenhead, England – 1997-1999

·        Provided on-site technical support and training for customers in Japan, Sweden, USA and France.

·         Integrated the MMCS switch into an IVR for the Swedish Lottery at Call Media, Malmo, Sweden,